ICT Helpdesk

What is a Helpdesk?

The mission of the ICT Help Desk is to provide the user community at Nelson Mandela University with a single point of contact so that access to appropriate levels of computing and networking services and the technical support essential to effectively use these services is provided in an efficient and effective manner.

How to log a call

Priority will be given to calls logged with the Helpdesk.

You can do this:

• Online: https://crm.mandela.ac.za/

• by phone: dial ext 3000

• by walking in (only by appointment and on Gqeberha campuses only)

Dial extension 3000

• We have four incoming lines.
• A consultant or operator will attempt to solve your problem immediately, using software called Dameware to remotely control your machine, if this is not possible your problem will be logged in the Helpdesk system and a support person will contact you.
• You will be given a Request Case Number - Please make a note of this number. If you want to query the status of your problem please quote this number.
• Alternatively you can go to Bldg 7, first floor, room 6 and physically log your problem at the Helpdesk Centre.

Where to go: Staff (South Campus):

• The centralized service centre is in Building 7, first floor, room 6.
  
  

Where to go: Students

Walk in support for students:

South Campus

• The centralized service centre is in Building 7, first floor, room 6.
• Aberdare Lab – Building 13, Lower Ground Floor
  
  

North Campus

• Student counter located in K Project - Ground Floor outside of the EBEIT General Lab
  
  

2nd Avenue Campus

• ABSA General Lab, Z019, Z -Block, Ground floor
  
  

Missionvale Campus

• Building 519, Room 0010, ICT Services General Lab
  
  

George Campus

• Mopani Building (301), Room 0023